| Check-in | Check-in possível entre 14:00 e 20:00. |
| Check-out | Check-out possível entre 0:00 e 10:00. |
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Termos e condições de reserva |
RESERVATION AND CANCELLATION POLICY Confirmation: Reservations are confirmed upon deposit payment or by providing valid credit card details (number, expiry, CVC) as a guarantee. Accommodation Cancellation: Free cancellation up to 5 days before arrival. For cancellations made less than 5 days before arrival, a fee of 20% to 100% of the total booking amount will apply. Activity Cancellation (Rafting, Canyoning…): Free cancellation up to 2 hours before the start. Late cancellations will be charged in full. Cancellation by Penzion Hosnar: In case of force majeure or technical failures, we reserve the right to cancel. A full refund will be issued, but no further compensation claims will be accepted.
ARRIVAL AND DEPARTURE Check-in: From 3:00 PM to 8:00 PM. Please inform us of your arrival time 12 hours in advance. Check-out: By 10:00 AM. Guests must collect their receipt upon departure. Accessibility: Our facilities and restaurant are accessible to guests with reduced mobility (ground floor units recommended).
HOUSE RULES Smoking: Strictly prohibited indoors. A violation fee of €100 for deep cleaning applies. Damage: Intentional damage to inventory must be paid before departure (min. €200 or according to assessment). Pets: No pets allowed. Violation results in a €45 cleaning fee or cancellation of stay.
SERVICES AND ADDITIONAL OFFERS Breakfast: Complimentary for Penzion and Hiša Hosnar guests. Allergen info is available in the dining area. Wellness: Private rental available at a surcharge, used at own risk. Children must be supervised by parents. Classic body massage: Available at a surcharge and upon prior reservation at the reception. The massage can be performed in your apartment (depending on the space available), as part of a private wellness session, or outdoors in the heart of nature. The service is provided at the guest’s own risk. Parking: One parking space per unit at €7/day surcharge, at owner’s own risk. E-bikes: Available at a surcharge; rental at own risk; helmets provided (no children’s bikes available).
DATA PROTECTION AND COMPLAINTS GDPR: Personal data is protected according to GDPR/ZVOP-2 for registration and marketing purposes. Complaints: Complaints should be made on-site or in writing to [email protected] after the stay. We respond within 8 days. For any additional information, we are available at the e-mail address at [email protected] or by phone: +386 51 395 031. We wish you a pleasant stay! |
| Métodos de Pagamento |
Direct payment provided by Saferpay |
| Internet | WIFI gratuito no quarto, Internet disponível, Internet sem fios, Internet gratuita, WIFI gratuito |
| Estacionamento | Estacionamento gratuito, Estacionamento |
| Comida e bebidas | Restaurante, Bar, Bufete de pequeno-almoço, Pequeno-almoço continental, Pequeno-almoço gratuito, Café e chá gratuito, Bufete de pequeno-almoço gratuito, Forno, Torradeira |
| Serviços | Cofre forte, Armazenamento de material de esqui, Camioneta para o aeroporto, Aluguer de bicicletas, Escritório de turismo |
| Geral | Para não fumadores, Ar condicionado, Instalações para deficientes, Quartos de família, Terraço, Jardim de infância, Centro da cidade, Floresta, Montanhas, Área do museu, Vista panorâmica, Paragem de autocarro nas proximidades |
| Atividades | Instalações para barbecue, Ciclismo de montanha, Ciclismo, Pesca, Campo de golfe (dentro de 3km), Equitação, Massagem, Escola de esqui, Esqui, Caminhada, Lembranças/Prendas, Centro comercial, Visitas, Museus, Restaurantes e bares nas proximidades |