A valid credit card is required to confirm the reservation. If the guest does not have a credit card, the booking can be guaranteed by 100% advance payment of the full amount no later than 48 hours after the reservation. For last-minute reservations, guests may pay upon arrival, either by card or in cash.

Cancellation of your reservation is free up to 14 days before your planned arrival. If you cancel your reservation 14 days or less before your planned arrival, we reserve the right to charge your account the full cost of the reservation. In the event of early departure, we retain the right to keep the full payment for the stay.

We accept payment by credit card (Visa, Mastercard, or Maestro) or cash (in Euros). Card payments are charged according to the valid exchange rate. All prices are in Euros (€) and include VAT.

The Tourist Tax (€2.50 per adult and €1.25 per child aged 7–17) is not included in the final price and must be paid upon arrival either by card or in cash.

For Non-refundable rates, the cancellation policy does not apply.

Free parking is available for all guests.

If you require a shuttle service to Fox on the Rocks Chalet, please let us know in advance. We are happy to arrange transfers from all nearby airports and other locations.

Guests are welcome to use the on-site electric vehicle charging station. 

The Chalet is fully cleaned after each guest’s departure. We provide daily housekeeping.

We cannot be held responsible for the theft or loss of personal belongings, valuables, or documents from the apartments or vehicles.

Guests are responsible for any damage caused by themselves or those accompanying them. All appliances and fixtures must be used in accordance with their safety instructions.
If any installation, furniture, appliance, or other item is damaged or missing, please inform us immediately at +386 40 976 166.
If a guest causes damage, whether intentionally or accidentally, they are required to provide compensation.

The owner and maintenance staff reserve the right to enter the Chalet for urgent maintenance work when necessary.